1. A BAQALA formal receipt should be provided for any refund or exchange process, within maximum 14 days of purchasing date.
  2. All returned, replaced products should be as per the original packaging, and in a good condition for reselling.
  3. The products with a manufacturer’s defect (Production defects and not due to normal use) will be exchanged or refunded according to the mentioned above policy.
  4. By law; all Fresh Food, Frozen Food, Bakery Food, Baby Food, Baby Milk, News Papers, Magazines, Underwear, Swimwear and Medicines are as Non-Refundable or Non-Exchangeable items or products.
  5. All returns should be made at the time of delivery otherwise, bring the returned product to your nearest BAQALA store.
  6. Any refund required due to cancellation or return of product when using the Credit Card Online Payment Method will be made in 7-10 business days.
  7. The time it takes for a refund due to order cancellation or return of product when using the KNET Online Payment Method will dependent on the issuing bank.
  8. Customer will receive their refund against returned items in the same form of payment made at time of original purchase. For example, if you bought items in cash you will receive your refund in cash.
  9. Full refund will be made to customers. We will not deduct any kind of transactions fees, such as Visa/MasterCard/Knet fees or processing fees, from your refund amount.

Delivery Policy:

  1. Baqala delivers orders in Kuwait region by its own logistics as well as 3rd party logistics partners.
  2. Deliveries are made according to the delivery method you choose when you place the order. We offer 2 hours delivery, same day delivery for most areas and scheduled delivery in Kuwait region.
  3. If you are not present at the specified delivery address, we can deliver the order to any person at the specified address.
  4. If we reach your address and fail to deliver the order, please contact our customer service department to arrange an alternative delivery time.
  5. We will not be responsible for any orders that are not delivered within a period of 30 days after the date of purchase.

Contact Us:

  1. 24 hrs helpline no
  2. Email
  3. Whats app 97266031